Main Irish-based Transport Administration Software program supplier Eureka Info Methods, which has been a part of the Mandata Group since 2021, has introduced thrilling adjustments to its management staff.
We sat down with Eureka’s newly appointed Normal Supervisor, Mark Healy, to debate his new position, and what he sees for Eureka shifting ahead.
Might you give us a little bit of background in your historical past with Eureka?
“I’ve labored at Eureka now for over 9 years, and it’s been an incredible expertise for me to this point. Having labored in implementation and coaching beforehand, I’ve been concerned in a number of large-scale implementations with our prospects, which could be very hands-on, and one thing that helped me perceive the wants of our buyer base.”
Along with your new position, what key areas will you be liable for?
“Primarily the day-to-day working of the enterprise. I goal to make sure that the enterprise is at all times doing what’s finest for our prospects and offering them with the service ranges that they want.”
“I’m definitely trying ahead to assembly extra of our prospects shifting ahead and understanding in better element what their necessities are from Eureka.”
Going ahead, what are you most trying ahead to?
“We’ve got a extremely nice staff right here, every part is finished in-house in Wexford, and the collaboration and concepts potential that’s shared throughout our staff is particularly thrilling.”
“As I’ve already talked about, talking with our prospects and studying extra about how they use Eureka, and what they most require from us will likely be particularly priceless. This type of buyer interplay will actually assist us to map out new product innovation concepts, and the place to prioritise our product improvement, each for the most effective of the shopper and for the enterprise development at Eureka.”
You’ve labored at Eureka for a variety of years now, what would you say is essentially the most spectacular and priceless side throughout the vary of techniques on provide to hauliers?
“I’d say that the extent of knowledge operators get from the system, is an actual profit. This better degree of visibility helps operators to see each degree of their transport work, backed up by key metrics and insights, supported via our huge ranges of software program integrations.”
“Not solely this however the system’s straightforward to make use of. You don’t must be a ‘Tech Wizz’ to make use of it. And that’s what the business desires, proper? One thing easy to make use of, but provides customers precisely need they need – visibility and management over their operations.”
“Nevertheless it’s not simply the software program that our prospects profit from. We’ve been working with Irish operators for over 20 years, so the information now we have is key to the service we offer. We perceive the haulage business, and the way vital it’s to all of our lives, due to this fact we all know that now we have to offer them with the most effective software program, and finest service as we are able to, to maintain them working as successfully as attainable.”
Having spoken to the shopper base, what qualities do you most admire from those that work throughout the transport sector?
“The previous couple of years, particularly, have been particularly difficult for haulage, as everyone knows. However wheels by no means cease turning. The resilience I’ve seen from operators throughout Eire is simply so exceptional, you recognize, with out them, we’d be in a significantly horrific place. I believe we’re all simply actually grateful for all they do for us.”
In these notably powerful instances, in your opinion how does the Eureka TMS and accompanying software program answer assist haulage operators to beat business challenges?
“One factor I’ve already talked about is gaining real-time operational insights from Eureka’s TMS, MoveIT, which helps operators to make enterprise data-driven choices. This degree of knowledge can actually assist operators know what’s working, and what’s not. They will see the place their finest income streams are, in order that they will prioritise which areas are most economically useful to them.”
“In fact, buyer retention is so vital. By way of Eureka’s transport administration techniques, they hold their prospects knowledgeable, and with a rising demand for real-time updates Eureka actually helps to offer our buyer’s prospects what they want, and once they want it.”
What does the longer term maintain for Eureka?
“That is most likely the strongest place now we have ever been in as an organization. We’ve got a implausible buyer base, which is one which we’re assured in rising additional.”
“Since changing into a part of the Mandata Group, we’ve had the total assist of the senior management staff. We’re autonomous in our enterprise choices – we all know the Irish market and highway haulage operators finest, so we are going to proceed to run operations right here with our prospects’ finest pursuits at coronary heart.”
“2025 is definitely trying thrilling for us. We’ve got a bunch of recent merchandise on the horizon, plus much more software program integrations being lined up [more will be revealed in the near future], so it’s definitely an thrilling time to be a Eureka buyer.”
“And now that now we have our new workplace, we’d love extra of our prospects to return by to go to our Irish staff!”
“We all know the Irish market and highway haulage operators finest, so we are going to proceed to run operations right here with our prospects’ finest pursuits at coronary heart.”
Lastly, what are the important thing messages you’d prefer to share with the Eureka prospects?
“Our total objectives are unchanged. Our dedication to continued product improvement and in-house buyer assist will at all times be our fundamental precedence, in addition to at all times actioning what we imagine is finest for our prospects.”
“Everybody right here is so passionate in regards to the success of haulage companies in Eire, it’s what motivates us every single day, and we’re trying ahead to sharing the journey with our prospects for the lengthy haul.”
Go to the Eureka web site for extra info on their services and products right here.
